Terms of Service

Last updated: September 27, 2026

These Terms of Service ("Terms") form a legal agreement between Thinking Minds Inc. ("Vocue", "we", "us", or "our") and the organization or individual that registers for or uses the Service ("Customer", "you", or "your"). By creating an account, connecting a CRM, installing our Chrome extension, or otherwise accessing the Vocue websites, portals, Chrome extension, APIs, or related services (collectively, the "Service"), you agree to these Terms on behalf of yourself and, where applicable, your organization. If you are entering into these Terms on behalf of an organization, you represent that you are authorized to do so. If you do not agree, do not use the Service.

1. The Service

Vocue is a sales-dialing platform. It delivers daily intelligence alerts into your CRM records, presents personalized call cards through our Chrome extension, provides a multi-line parallel dialer with answering-machine detection and voicemail drop, automatically logs calls, recordings, and dispositions back to your CRM, and offers an optional AI SDR add-on that places AI voice calls autonomously.

2. Accounts, organizations, and users

• Each subscription belongs to one organization. The organization owner may invite administrators and sales representatives ("Users") and assign roles.
• You must provide accurate account information, keep it current, and protect your credentials. You are responsible for all activity under your organization's accounts.
• You must promptly remove Users who leave your organization or should no longer have access, and keep connected-service permissions (for example, CRM OAuth grants) current.
• Notify us immediately of any suspected unauthorized access to your account.

3. Subscriptions, trials, and fees

• Base plan: $149 per month per organization.
• Trial: new organizations receive a 14-day free trial. No credit card is required at signup. A payment method is required when the trial expires to continue paid features; without one, outbound dialing is suspended but your data remains available in the portal.
• Included in base: 600 human talk-minutes per month, 5 dialing lines, answering-machine detection on every dial, and TrustHub / spam-certification registration.
• Talk-minute overage: $30 per additional 500-minute block.
• AI SDR add-on (optional, requires an active base plan): $49 per month, including 2,000 AI credits per month (approximately 200 AI talk-minutes at 10 credits per minute). Additional credit top-ups are $30 per 2,000 credits. When enabled, credits top up automatically when the balance falls below 200. Organization owners may set a monthly AI spend cap. Unused minutes and credits do not roll over. AI credits are held in a separate wallet and are never drawn from human talk-minutes.
• Billing: subscriptions are billed monthly in advance to your payment method. Fees are exclusive of taxes, which you are responsible for. We will give at least 30 days' notice before any price change takes effect.
• Cancellation: you may cancel at any time from the portal. The Service continues until the end of the current billing period. Except where required by law, fees are non-refundable for partial months.
• Non-payment: if payment fails, we will notify you and may suspend paid features until payment is current. Your data is retained during suspension.

4. Your compliance obligations for calling

You — not Vocue — are solely responsible for complying with all laws and regulations applicable to your calling and outreach. This includes the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, state telemarketing and "mini-TCPA" laws, do-not-call registry requirements, call-recording consent and disclosure laws, and anti-spam laws in every jurisdiction where you place or receive calls. Specifically, you must:

• only dial telephone numbers you have a lawful basis to call, and scrub calling lists against applicable do-not-call registries;
• obtain and document any notices, permissions, and consents required before calling or sending messages;
• provide any disclosures or announcements required by call-recording laws in each jurisdiction you call;
• honor opt-out and do-not-call requests promptly;
• review AI-generated content, intelligence alerts, and suggested language before acting on them.

Vocue provides tooling to support compliance (for example, consent-state tracking and AI-identity disclosure), but that tooling does not make you compliant — your calling practices do.

5. AI voice calls and consent

• The AI SDR add-on places autonomous AI voice calls for follow-up, qualification, and scheduling.
• Every AI call opens with a disclosure that the caller is an AI assistant and offers an interactive opt-out.
• AI calling is gated on documented prior express written consent for the lead's phone number, collected in an E-SIGN-compliant manner. Without a valid written-consent record, the call will not be placed — the gate fails closed and is re-checked at dial time.
• Consent records are retained in an immutable audit trail for up to seven years.
• You remain responsible for the lawful basis of every AI call placed under your organization.

6. Acceptable use

You agree not to: attempt to bypass access controls or probe another customer's data; disrupt or degrade the Service; introduce malicious code; use the Service to deceive, harass, threaten, or discriminate, or to send unlawful communications; resell the Service without our written authorization; or reverse engineer the Service except where applicable law expressly permits it.

7. Connected services

The Service interoperates with third-party services you choose to connect, such as your CRM (via OAuth), telephony carriers, and data providers. Connecting a service authorizes us to read and write the data reasonably needed to operate the Service. Your use of connected services remains subject to their terms, and we are not responsible for their acts, omissions, outages, or changes.

8. Customer data

You retain ownership of the data you connect or generate through the Service, including CRM records, call recordings, transcripts, and configurations ("Customer Data"). You grant us the limited rights necessary to host, process, transmit, and display Customer Data to operate and support the Service for you. We do not sell Customer Data, and we do not use it for any other customer's benefit.

9. Intellectual property

The Service, including our software, branding, and documentation, is protected by applicable intellectual-property laws and remains our exclusive property. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Any feedback you provide may be used by us without restriction or obligation.

10. Confidentiality

Each party agrees to protect the other's non-public information with at least reasonable care and to use it only to exercise rights and perform obligations under these Terms.

11. Suspension

We may suspend or limit your access to the Service, in whole or in part, if reasonably necessary for security, reliability, or legal compliance; for material breach of these Terms; for non-payment after notice; or where we detect suspected unlawful calling, consent abuse, or platform misuse. Where practicable, we will provide notice and an opportunity to cure before suspending for breach.

12. Disclaimers

To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis. We do not warrant uninterrupted or error-free operation, the accuracy of third-party or AI-generated information, or that the Service will meet every requirement of your business. Intelligence alerts and AI-assisted content may be incomplete, stale, or incorrect — you remain responsible for reviewing and approving every communication and business decision.

13. Limitation of liability

To the maximum extent permitted by law: (a) neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or business opportunities; and (b) each party's aggregate liability arising from the Service will not exceed the amounts you paid for the Service in the twelve months preceding the claim. Nothing in these Terms limits liability where applicable law does not permit it.

14. Indemnification

You agree to indemnify and hold harmless Thinking Minds Inc. and its officers, employees, and agents against claims, damages, and expenses (including reasonable attorneys' fees) arising from your breach of these Terms, your violation of calling, telemarketing, recording-consent, or anti-spam laws, or your Users' misuse of the Service.

15. Term and termination

These Terms apply for as long as you use the Service. You may terminate by cancelling your subscription in the portal; access continues until the end of the current billing period. We may terminate for material breach following notice and a reasonable opportunity to cure, or immediately where required for security or legal reasons. On termination, your right to use the Service ends; you may request an export of your Customer Data within 30 days, after which data is handled as described in our Privacy Policy.

16. Changes to the Service and Terms

We may modify the Service and these Terms as the product evolves. We will provide at least 30 days' notice of material changes to these Terms by email or in-portal notice, and will update the date above. Continued use of the Service after changes take effect constitutes acceptance where permitted by law.

17. Governing law and disputes

These Terms are governed by the laws of the jurisdiction in which Thinking Minds Inc. is organized, without regard to conflict-of-law principles. Disputes will be resolved in the state or federal courts located in that jurisdiction, unless otherwise required by applicable law.

18. General

You may not assign these Terms without our written consent; we may assign in connection with a merger, acquisition, or sale of assets. If any provision is held unenforceable, the remaining provisions continue in full effect. These Terms, together with any order form referencing them, constitute the entire agreement regarding the Service. Notices to us may be sent to the contact below; notices to you will be sent to your account email or portal.

19. Contact

Questions about these Terms may be sent to support@vocue.io.